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Petcube Reviews

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Overall Rating

4.0
5 Reviews
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About Petcube

Petcube.com offers a range of interactive pet cameras designed to help pet owners stay connected with their pets. These cameras come with features like 2-way audio, 1080p HD video, and 160º full-room view. Some models include an interactive laser toy to entertain pets or a treat dispenser to reward them. The Petcube Cam 360 provides a 360° view with pan-tilt rotation, while the Petcube GPS Tracker helps locate pets with live location tracking and escape alerts. For health monitoring, the tracker also provides activity data. Petcube's services include a 24/7 Emergency Vet and integration with Amazon Alexa. They also offer Petcube Pops treats, which are healthy treats for pets. Petcube's mission is to enhance pet care through technology and give pets a voice, connecting pet parents to their furry companions..

Petcube Pros & Cons

Pros of Petcube Cam:

  • Affordable: The Petcube Cam is one of the most budget-friendly pet cameras on the market.
  • Clear Video and Audio: It offers clear 1080p HD live streaming with a 110° wide-angle view and natural, life-like sound.
  • Two-Way Audio: Allows you to listen to and talk to your pets in real-time.
  • Night Vision: Automatically switches to night vision in low light and no light conditions, allowing you to see your pets clearly up to 30 feet in the dark.
  • Smart Alerts: Notifies you in real-time about potentially dangerous events, such as barking or meowing, and differentiates between pets and people.
  • Easy Setup: Simple setup process with a free app that connects to your home Wi-Fi.
  • Remote Access: Can be accessed remotely from your cell data without needing a smartphone connected to Wi-Fi.
  • Shareable: Allows you to share the camera with friends and family via the app.
  • Subscription Plans: Offers additional features like smart alerts, automatic recording, and video history through the Petcube Care subscription plans.

Cons of Petcube Cam:

  • App Issues: The app can be a bit buggy, and some users have reported issues with the virtual fence feature.
  • No Laser Pointer: Unlike some other models, the Petcube Cam does not include a laser pointer for interactive play.
  • Limited Subscription Plans: While the subscription plans offer additional features, they may not be suitable for all users, especially those looking for more advanced features like treat tossers or built-in games.
  • Design Limitations: The camera needs to stay plugged in via a cord, which can be a drawback for some users.
  • No 24/7 Veterinary Advice Included: While there is an option to subscribe to 24/7 veterinary advice, it is not included in the standard package.

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Petcube Customer Reviews (5)

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Kelli Anderson
Kelli Anderson
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Feb 15, 2023
Jude Nolan
Jude Nolan
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Feb 14, 2023
Curtis Dalrymple
Curtis Dalrymple
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Feb 13, 2023
Christopher Allen
Christopher Allen
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Feb 13, 2023
Vanessa Sutphin
Vanessa Sutphin
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Feb 12, 2023

Petcube Customer’s Q&A

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Petcube Features and Benefits

Key Features and Benefits of Petcube Devices:

  1. Live Streaming Video:

    • 1080p HD Video: Provides clear and sharp video streaming.
    • Wide-Angle View: 110° or 105° wide-angle view for full-room coverage.
    • Digital Zoom: 8x digital zoom for detailed views.
  2. Night Vision:

    • Auto Night Vision: Switches to night vision in low light and no light conditions, allowing visibility up to 30 feet.
  3. Audio System:

    • 2-Way Audio: Allows users to talk to and hear their pets remotely.
    • Natural Sound: Provides a natural, life-like sound for pets to recognize their owner's voice.
  4. Alert System:

    • Sound and Motion Alerts: Notifies users of potentially dangerous events, such as barking or meowing, and differentiates between pets and people.
    • Smart Alerts: Real-time alerts triggered by sound or motion, ensuring seamless monitoring.
  5. Interactivity:

    • Built-in Laser Toy: Allows users to play and exercise their pets remotely (available in Petcube Play devices).
    • Autoplay Mode: Keeps pets entertained when users are busy.
  6. Cloud Recording:

    • Petcube Care: An optional subscription service providing 24/7 video recording, extended video history (up to 90 days), smart alerts, and video downloads.
    • Video Timeline History: Allows users to replay and rewind their entire video timeline.
  7. Multi-Camera Support:

    • Multiple Camera Setup: Users can place multiple cameras around the home for better coverage and connect them through the Petcube app.
    • Multi-Camera Subscription: The Premium Petcube Care plan supports unlimited devices with 90 days of video history.
  8. User Control and Sharing:

    • Camera Sharing: Users can share their camera with family and friends through the Petcube app, with complete control over access permissions.
    • Video and Picture Sharing: Users can share memorable moments with friends and family via the app.
  9. Ease of Use:

    • Quick Setup: Devices can be set up in minutes using the Petcube app, with a Quick Start guide provided in every box.
    • Customer Support: Available customer service for any assistance needed.
  10. Home Security:

    • Home Security Solution: Petcube Care doubles as a home security system with AI-powered motion, noise, pet, and human detection.

These features and benefits collectively provide a comprehensive solution for pet owners to monitor and interact with their pets remotely, ensuring their safety and well-being.

Petcube Pricing

Petcube.com offers various pricing options for their products and services:

  • Petcube Cameras: The Petcube Cam is available for purchase at $31.99, with no monthly subscription required for basic functionality.
  • Petcube Care Subscription: The Petcube Care subscription plans include:
    • Optimal Plan: Provides 3 days of video history, smart alerts, and video downloads.
    • Premium Plan: Offers 90 days of video history, unlimited video downloads, smart alerts, and a 2-year device warranty.
    • The monthly subscription prices for these plans are not explicitly stated in the provided sources, but they are mentioned as $5.99/month for the Optimal Plan and $9.99/month for the Lite + Care bundle, which includes additional features like remote treat dispensing.

For detailed pricing information, it is recommended to visit the Petcube website or contact their support team.

About Petcube.com Payment Method?

To add or update payment information for Petcube Care service, one needs to log in to the Petcube website and navigate to the 'Billing' tab. The accepted payment methods include Credit Card, PayPal, Amazon Pay, and financing with Affirm. For purchasing plans, such as the Petcube Tracker, an active paid subscription is required. The Petcube Care Membership is optional and adds features to the Petcube camera, offering different subscription plans for extended video history and additional benefits.

Petcube FAQs

FAQ

Petcube Alternatives

The top alternatives to Petcube.com include:

  1. Petcube Bites 2 Lite - A more affordable version of the Petcube Bites 2, offering similar features.
  2. Wicked Ball - A 100% automatic pet toy with various reaction modes, intelligent companion mode, and a snack reward system.
  3. Pumpkin Petcare - While not a camera, it offers pet health insurance and preventive care.
  4. Furbo 360° Dog Camera - A top-rated dog camera with 360° view, treat tossing, and two-way audio.
  5. Petcube Play 2 - Best for cats, featuring a built-in laser toy, two-way audio, and night vision.
  6. Skymee Owl Robot - A robot that moves around the house, interacts with pets, and dispenses treats.
  7. Skymee Petalk AI II - An interactive pet camera with a 180-degree viewing angle, two-way audio, and a treat dispenser.
  8. YI Dome Camera - A budget-friendly PTZ camera with motion detection and night vision.
  9. Eazieplus Pet Camera - A swiveling, tilting, and zooming camera that connects with Amazon Echo.
  10. PlayDate - A pet camera in a smart ball, offering interactive play for pets.

These alternatives provide a range of features from treat dispensers to advanced AI and motion tracking.

FAQ

What is Petcube's return policy?

If a customer is not satisfied with their purchase, they can return it according to the marketplace or retail store's return policies, which typically offer a 45-day satisfaction guarantee.
FAQ

How can a return be initiated?

Customers must contact support@petcube.com within 45 days of the purchase date to request a Return Merchandise Authorization (RMA) from the support team.
FAQ

How can a Petcube's order be tracked?

Customers can visit the carrier's website or follow the tracking link in the shipping confirmation email received from Petcube to track their order.
FAQ

What should be done if an order is damaged?

Customers are responsible for and must prepay all shipping charges, and they assume all risk of loss or damage to the product while it is in transit to Petcube.
FAQ

Do customers need to pay for return shipping?

Shipping and handling charges, gift wrap fees, and taxes paid, such as state, customs, and VAT, are non-refundable.
FAQ

What is Petco's return policy?

Petco stores will accept returns of petco.com orders within 30 days of the initial shipment date.
FAQ

How can I check the status of my Petco's order?

Visit the USPS website to check your shipment tracking number for your delivery date.
FAQ

What if my Petco's order arrives damaged?

Improper or damaged medication can be refunded, and the items should be disposed of properly.
FAQ

Do I have to pay for return shipping?

Shipping charges are not refundable, but Customer Service can assist you if needed.
FAQ

How much does shipping cost?

The total weight of the order and selected shipping method determines the shipping cost. Your Checkout page will display the total shipping charges.
FAQ

About Petcube.com Prices and Cost?

Petcube.com offers a variety of pet cameras and services with different pricing options. The Petcube Cam 360, for instance, has a base plan called Optimal, which costs $5.99 a month or $47.88 annually. This plan includes 30-second video clips for motion and sound events, three days of video history, 10 video downloads a month, smart alerts, and a web interface. For those looking for more storage, the Premium subscription expands storage to 90 days for $9.99/month. Additionally, the Petcube GPS Tracker requires an active paid subscription to operate, as it continuously sends and receives GPS position data via local cellular networks. The Petcube Cam HD Monitoring is priced at $49, and optional subscription plans are available for expandable storage. The Optimal subscription for this device expands storage to three days for $3.99/month, while the Premium subscription offers up to 90 days for $9.99/month. Prices for other products and services may vary, and it's recommended to check the Petcube website for the most current pricing information.

FAQ

About Petcube.com Popular Products and Services?

Petcube.com is renowned for its interactive pet cameras, which are among the most popular products. These devices allow pet owners to see, talk to, play with, and treat their pets remotely. The Petcube Cam 360 offers a 360° view with pan-tilt rotation, while the Petcube Play 2 features an interactive laser toy. For pet owners interested in monitoring their pet's health, the Petcube GPS Tracker provides live location tracking and escape alerts. Additionally, Petcube Care is a service that offers 24/7 video history and smart alerts, ensuring pet owners never miss a moment of their pet's day. Another service, the 24/7 Emergency Vet, gives pet owners peace of mind with round-the-clock access to veterinary professionals. Petcube also offers Petcube Pops treats, which are healthy treats designed for pets. These products and services are designed to enhance the connection between pet owners and their pets, providing both entertainment and safety features.